Payment Options

Wiregrass Electric offers a wide variety of payment options to take the stress out of paying your electric bill:

• On the Internet -- Pay your bill by clicking the “Pay Bill” tab. First time users can find your password on your new billing statement near the center.
  • Sign up to make a one-time payment -- or auto-pay each month.
  • Payments may be made 24 hrs/day by Visa, MasterCard, Discover, American Express, and E-Check.
  • Go paperless -- sign up for e-billing and receive your monthly statement by email. Contact us today to begin your e-bill!
• Automatic Bank Draft -- There’s no need to write a check. Your payment is withdrawn directly from your bank account on the date your bill is due. Download Bank Draft form here.
• Credit Card Draft -- The total of your power bill is charged to your credit card on the date your bill is due. Download Credit Card Draft form here or sign up to pay by credit card online.
• By Phone -- We can take your payment over the phone during business hours 8-5 Mon.-Fri. at 1-800-239-4602. You can pay by check, debit or credit card.
• Night Deposit -- You can drop your payment into our night deposit after business hours at any Wiregrass Electric location in Ashford, Dothan, Hartford or Samson. Enclose your bill stub with your payment. Please do not put cash in the night deposit.
• By Mail -- Send a check or money order in the return envelope, along with your bill stub. Make sure to mail your bill early enough that it will arrive on or before the due date to avoid a late fee. Mail to: Wiregrass Electric Cooperative, Department 1340, P.O. Box 2153, Birmingham, AL 35287-1340.
• If you pay your bill in person, Wiregrass Electric has four offices (click on location for map):
  • Dothan -- 1983 S. Brannon Stand Road, Suite 2
  • Ashford -- 1066 Ashford Highway
  • Hartford -- 509 N. State Highway 167
  • Samson -- 13148 W. State Highway 52
  • Plus -- convenient drive-thru windows at Ashford and Hartford offices
    

Late Payment Policy

Due Dates:

1. All members are encouraged and expected to promptly pay their electric bills in order for the cooperative to meet its financial obligations. The cooperative will make every effort to ensure that information on all members’ accounts and bills are current and accurate.
2. All members’ bills will be rendered on a monthly basis and all accounts are due on or before the due date printed on each member’s monthly electric bill. Failure to a receive bill will not release the member from their payment obligation to the cooperative for electric service provided.
3. The due date shall be fifteen days after the member’s electric bill was mailed. All payments must be received, not just postmarked, by the cooperative on or before the due date to be considered paid on time. Bill due dates that fall on a weekend or holiday will not be considered delinquent until the next regular business workday of the cooperative.
4. All members are responsible for the payment of the amounts billed by the cooperative until such time as the member, or his/her/their constituted agent notifies the cooperative that said service is to be disconnected.

Delinquent fees:

1. If payment from member is not received by the due date, the balance will be considered past due and a delinquent fee of $5.00 or 5%, whichever is greater, shall be applied to member’s account. The member is responsible for payment of the member’s account regardless of whether the member received a bill or not.
2. If the account remains unpaid when the members’ next bill is mailed, a disconnect date will be printed on said bill and an additional charge of $10.00 will be added to the account. This shall be the disconnect date published by the cooperative to the member for the disconnection of electric service to their delinquent account. Any accounts not classified as residential will be assessed a delinquent fee of 5 percent of the electric bill when paid after the published due date.
3. The disconnect date for delinquent accounts will be 5 days prior to the next month’s billing due date. All delinquent member accounts not paid in full by due date will be notified on their next month’s regular scheduled billing with a Delinquent Notice printed on their electric bill.
4. Prudent judgment by management will be used to make decisions in regards to disconnecting service in extreme weather conditions, in situations where severe financial or economic loss will occur or when public health is a concern.
5. If the member’s delinquent account is not satisfied by the printed disconnect date, the delinquent account will be subject to being disconnected. Before service can be reconnected to a member’s account disconnected for non-payment, the following must be paid by the member to the cooperative:
1. The past due amount of the member’s account.
2. The collection fee.
3. The reconnections fee.
4. Any applicable overtime charge.
5. Any other outstanding indebtedness held against the member.
6. Member’s disconnected for non-payment will be required to secure additional deposits before reconnection of their electric service will be performed. Please see board policy number nine (9).
7. The cooperative may employee a third party collection agency to handle any of the cooperative’s collections activities. All third party collector(s) of the cooperative will adhere to the Fair Debt Collection Practices Act of 1996. The cooperative may assess any and all fees relating to the collections process according to the approved schedule of fees.

Insufficient funds/returned checks:

1. Checks received as payment for electric services to the cooperative and returned by the bank for insufficient funds, account closed, etc. will not be re-deposited by the cooperative. The member will be notified that the check has been returned and payment in cash, certified check or money order to replace returned check will be required. If the returned check is for payment for a disconnected service, the members account will be subject to disconnection without further notice.
2. The maximum fee allowed by the State of Alabama will be assessed the member for insufficient funds check(s) written to the cooperative, plus any applicable bank charge(s) associated with the returned check. Should it be necessary to dispatch an employee to collect for a returned check, all applicable collection, reconnection and additional deposit fees/charges will apply before electric service will be restored to the account.
3. When a member, in the course of paying their electric bill (s), establishes two (2) returned checks within a twelve (12) month period, their service will be subject to disconnection and all charges must be paid by either; cash, a certified check and/or money order before the account can be reconnected. In this situation, no checks will be accepted by the cooperative from that member for a period of one (1) year following their latest returned check.

Reconnection of electric service:

Members disconnected due to collection activities on their account that pay all applicable reconnect charges and fees, will have their service restored by the cooperative as quickly as possible. Reconnection fees/charges will be assessed the member based on regular or after business hours rates. Please see the attached schedule of fees for pricing.

Payment Extension:

Member delinquent dates may be extended after review of circumstances by management. However, a member requesting for a billing arrangement after the fourth (4th) arrangement is granted by the cooperative within a twelve (12) month rolling calendar time period will be denied. In addition, no billing arrangement will be made for a member’s account if a previous billing arrangement has been broken by the member within a twelve (12) month rolling calendar period.

Do you need assistance paying your electric bill?

You may get help by contacting one of the following agencies:

Department of Human Resources

• Dothan Center, 794-8754
• Cottonwood Center, 691-2177
• Wicksburg Center, 692-3537
• Geneva County Center, 684-6443
• Kinston Town Hall, 565-3349
• Enterprise Center, 347-2057
• Covington County, 566-1712

American Red Cross

• 239 N. Foster, Dothan
• 792-9852

Dothan Rescue Mission

• 214 S. Appletree, Dothan
• 794-4637

You may be required to furnish Social Security Number, a copy of your electric bill and proof of your household's gross income.